A Wealth of Experience  Supplying England, Scotland, and Wales with quality timber for over 40 years

Reliable and Consistent  Our supply chain strategy ensures that clients receive reliable and consistent deliveries

Made to Measure  Supplier of top-quality timber to meet our clients’ bespoke needs

Privacy Policy

MJG Timber Ltd is registered in England & Wales No 9472825.

We are committed to protecting the privacy and security of your personal information. We take care to protect the privacy of our customers and users of our products and or services that communicate online or offline with us, in office, meetings, over the phone, through email, website and social media platforms.

This privacy policy sets out how MJG Timber Ltd uses and protects any information that you give MJG Timber Ltd when you use this website.

MJG Timber Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

MJG Timber Ltd can change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [1/1/2020].

What we collect

We only collect information that we know we will genuinely use and in accordance with the General Data Protection Regulation (GDPR). The type of information that we will collect on you, and you voluntarily provide to us on this website includes:

Your full name.
Your address.
The name of your company (if applicable).
Your telephone number(s).
Your Email addresses.
Your IP address at the time.
The time and date of when you submitted information.

You are under no statutory or contractual requirement or obligation to provide us with your personal information; however, we require at least the information above for us to deal with you as a prospect or customer in an efficient and effective manner.

What we do with the information we gather – We require this information to supply you with the products/services you have asked us for; to better understand your needs and provide you with a better service, and in particular for the following reasons:

The legal basis for processing your data is based on your performance of a contract/compliance with a legal obligation/your vital interest/our legitimate interest that we will have stated at the point the information was initially provided, therefore we will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so.

How we use your information

To contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about.

Make available our products and services to you.

Internal record keeping.

We use the information to process your orders, and to improve our products and services we offer.

Take payment from you or give you a refund.

Personalise your shopping experience, for example we may provide you with details of products that match a product, which you may have purchased or enquired about previously.

How we keep you updated on our business, products and services

Email Marketing

From time to time we may send you relevant offers and news about our business, products and services by email, but only if you have consented to receive these marketing communications.

When interacting with our website, you may be asked if you’d like to sign-up to receive our email marketing communications and will you be asked explicitly to opt-in to receiving these.

You can change your Email Marketing subscription anytime by editing your preferences or unsubscribing altogether via the link at the bottom of any of our email marketing communications or by contacting us via the details at the end of this policy.

We periodically send promotional emails about new products, special offers or other information which we think you will find interesting using the email address which you have provided to us.

From time to time, we also use your information to contact you for market research purposes. We will contact you by email, phone, or postal mail. We then use the information to customise the website according to your interests.

Who we share your information with

Our suppliers to allow them to deliver the products/service you have ordered from us.

We can also share your personal data with other organisations in the following circumstances:

If the law or a public authority says we must share the personal data.

If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk)

Security

Data security is of great importance to MJG Timber Ltd and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your collected data.

We take security measures to protect your information including:

Physical & Managerial Security Procedures

Implementing access controls to our information technology.

We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems, networks, offices and stores.

Website Application and Hosting Security Procedures

HTTPS – This website is secured via Hyper Text Transfer Protocol Secure (HTTPS). It means all communications between your browser and this website are securely encrypted. This means that even if somebody managed to intercept the connection, they would not be able to decrypt any of the data which passes between you and the website.

Secure Update Process – Inline with the security processes of our IT Support company, this website application’s code-base is administered and updated via a password and FTP free process. All code-changes are deployed via a secure process that does not rely on the storage and visible access of passwords.

Two Factor Authentication – Where possible, the administration interface to this website application and any personally identifiable information herein, is secured behind a two factor authentication login to all staff who have access to it.

Web Application Maintenance – Our organisation, working in collaboration with our IT Support company, regularly monitor the security of this website and consistently update the core CMS platform and supporting extensions and plugins.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You can choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes, if you have previously agreed to us using your personal information for direct marketing purposes, you can change your mind at any time by writing to us at MJG Timber Ltd, The Gatehouse, 1 Riverside Place, Colchester, Essex, CO1 2ZG, or emailing us at enquiries@mjgillingham.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You can request details of personal information which we hold about you under the UK General Data Protection Regulation (UK GDPR) & Data Protection Act 2018 (DPA 2018). If you would like a copy of the information held on you please write to MJG Timber Ltd, The Gatehouse, 1 Riverside Place, Colchester, Essex, CO1 2ZG.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

MJG Timber Ltd. 2022|

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